Privacy Policy
1. Introduction & Data Controller
SKYNORA Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller.
2. Information We Collect
We may collect and process the following data about you: personal information (name, address), transactional information (purchases), technical information (IP address, browser type), and marketing preferences.
3. How We Collect Information
We collect information directly from you when you register or make a purchase, automatically via cookies as you navigate our site, and occasionally from third parties.
4. Legal Basis for Processing
We process your data based on your consent, to fulfill a contract with you, for our legitimate business interests, or to comply with a legal obligation.
5. How We Use Your Information
We use your information to process orders, communicate with you, improve our website, and (with your consent) send you marketing materials.
6. Data Sharing
We share your data with payment processors (e.g., Stripe, PayPal), delivery partners (e.g., Royal Mail, DPD), and analytics providers (e.g., Google Analytics). We do not sell your data.
7. International Data Transfers
If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place.
8. Data Retention
We keep your personal data only for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Rights
Under the GDPR, you have the right to access, rectify, erase, restrict, and object to the processing of your data, as well as the right to data portability.
10. Cookie Policy
We use cookies to improve your experience. These include:
| Type | Purpose |
|---|---|
| Essential | Required for the operation of our website. |
| Functional | Used to recognise you when you return to our website. |
| Analytics | Allow us to recognise and count the number of visitors. |
| Marketing | Used to record your visit and deliver relevant adverts. |
11. Children's Privacy
Our website is not intended for children under 16 years of age.
12. Security Measures
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
14. Contact & Complaints
If you have any questions, please contact our Data Protection Officer at dpo@skynora.co.uk.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).